Design and Delivery of Customer Service Programs

Evaluate existing customer service activities and make recommendations for change.

Design new customer service system utilizing the training program Blueprint for Customer Service.
These activities include:

  • Impact of first impressions
  • Positive attitude
  • Effective communication skills
  • Listening skills for customer satisfaction
  • Quality telephone customer service
  • Handling difficult customers
  • Personal plans to provide excellent customer service

For more information, email mwright@miltwright,  or call 800-626-3939, ext. 3